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Eventualmente o serviço de suporte poderá solicitar que seja encaminhado o CABEÇALHO de algum email.

Para obtê-lo pelo webmail, basta clicar na mensagem em questão (como se fosse para ler) e, com a mensagem aberta, selecionar a opção MAIS (três pontos) no menu horizontal superior:

 

 

Em seguida, clique em Exibir código fonte

 

 

Aparecerá uma tela com informações como abaixo:

 

Info
Return-Path: <bounce-28403_HTML-199831143-2389363-6185196-0@email.com.br>
Received: from localhost (localhost [127.0.0.1])
	by 216-xxx-yyy-zzz.webnow.net.br (Postfix) with ESMTP id 3262EEF725
	for <teste@webnow.com.br>; Wed, 22 Jun 2016 15:08:21 -0300 (BRT)
X-Virus-Scanned: amavisd-new at webnow.net.br
X-Spam-Flag: NO
X-Spam-Score: 1.739
X-Spam-Level: *
X-Spam-Status: No, score=1.739 tagged_above=-999 required=4.1 tests=[AM.WBL=4,
	BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1, DKIM_VALID_AU=-0.1,
	HTML_MESSAGE=0.001, HTML_TAG_BALANCE_BODY=1.157,
	RP_MATCHES_RCVD=-1.429, T_REMOTE_IMAGE=0.01] autolearn=ham
Received: from 216-xxx-yyy-zzz.webnow.net.br ([127.0.0.1])
	by localhost (206-xxx-yyy-zzz.webnow.net.br [127.0.0.1]) (amavisd-new, port 10024)
	with LMTP id oDdnq7UUlQ3Q for <teste@webnow.com.br>;
	Wed, 22 Jun 2016 15:08:19 -0300 (BRT)
Received-SPF: pass (bounce.email.com.br: Sender is authorized to use 'bounce-28403_HTML-199831143-2389363-6185196-0@bounce.email.com.br'
in 'mfrom' identity (mechanism 'include:cust-spf.exacttarget.com' matched)) receiver=mx2;
identity=mailfrom; envelope-from="bounce-28403_HTML-199831143-2389363-6185196-0@bounce.email.com.br"; helo=mta.email.com.br; client-ip=198.xxx.yyy.zzz
Received: from mta.email.com.br (mta.email.com.br [198.xxx.yyy.zzz])
	by 216-155-149-153.webnow.net.br (Postfix) with ESMTP id 99F10E0229
	for <teste@webnow.com.br>; Wed, 22 Jun 2016 15:08:18 -0300 (BRT)
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=200608; d=email.com.br;
 h=From:To:Subject:Date:List-Unsubscribe:MIME-Version:Reply-To:Message-ID:Content-Type; i=email@email.com.br;
 bh=qwPjI6eSjlaFZj733dcNpABM2LA=;
 b=PTjG0C2QvG6QEA0yO43QOd03vY18gLRO/RpGIQu6YWjdH3bxPyjTNLIgg7FxgqBglRNFKtnY+ZLJ
   akLZHhiWl7sM7vfz6DgR7UWyEnVny0HjFV8s7c+f0FxsgNnBVutSO1W74F3zeDpHcWwGzkTEO4dv
   RL06CDlzaO6nEE+X7j4=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=200608; d=email.com.br;
 b=B7F0wlIa+Lt1SlE+NW5OtBr1c24shgh99XYrgPWfsAZJ2d/x3J5FI869fl1TeoVOosVx3tFxy9WJ
   Z0V4cg9YOX2WAmVy6/apAVO3i8uv7Vdwog9Vpa2y2ILCWFiDphK0xzevugRqjtXvYK3DN8DDGIBq
   k7ySMafD5jEjb0/8A6g=;
Received: by mta.email.com.br id hdb9s0163hsb for <teste@webnow.com.br>; Wed, 22 Jun 2016 12:05:44 -0600
(envelope-from <bounce-28403_HTML-199831143-2389363-6185196-0@bounce.email.com.br>)
From: "Cliente" <email@email.com.br>
To: <teste@webnow.com.br>
Subject: =?ISO-8859-1?Q?Conhe=E7a_o_novo_Teste.?=
Date: Wed, 22 Jun 2016 12:05:45 -0600
List-Unsubscribe: <mailto:leave-fcea1678716407122d502d29-fe2815797c6c077c741073-fe8d16737d6d077b76-fe8b12717d61057473-ffcf14@email.com.br>
MIME-Version: 1.0
Reply-To: "Cliente" <reply-fe8d16737d6d077b76-28403_HTML-199831143-6185196-0@email.com.br>
x-job: 6185196_2389363
Message-ID: <80d1ee35-6808-48c9-a676-1ee8446390c2@xtinp2mta1479.xt.local>
Content-Type: multipart/alternative;
	boundary="4SCFyvkUDNf9=_?:"

 

Este é o cabeçalho!

Nele estão todas as informações que permitem rastrear um email.

Podemos analisar atrasos e endereços de servidores por onde a mensagem passou até ser entregue, por exemplo.